Focussed Customer Care

Service Description

Enhancing Patient Experience: A Course for any Hospital Staff. You will learn: • Effective Communication Skills • Empathy and active listening skills • Strategies for listening to patient concerns and complaints • Best practices for building trust and rapport with patients and families Benefits for Hospital Staff: • Improved Patient satisfaction • Enhanced teamwork and collaboration • Increased confidence in patient interaction • Professional development and growth Duration: 6 hour Workshop Start Date: July onwards 2025 Instructor(s): Sydney Grové- RN and bearer of multiple International Customer Care Awards (Norwegian Cruise Lines USA)