Privacy Policy

Last Updated: 7 June 2025

Grove Medi-Consulting and Grove CarerEvolve Academy ("we", "our", or "us") respect your right to privacy and are committed to protecting the personal information of all visitors to our website (www.GroveMediConsulting.com) and individuals who engage with our training services. This Privacy & Cookie Policy outlines how we collect, use, store, and protect your personal data in accordance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect and process the following types of personal information:

Full name, email address, contact number, ID/passport number
Residential address and demographic details
Educational and professional background (for enrollment)
Course registration and assessment details
Payment and billing information
Technical data such as IP address, browser type, and site usage

2. How We Use Your Information

Your information is used for purposes such as:

Processing course applications, assessments, and enrollments
Communicating important updates, confirmations, and reminders
Managing payment processes and issuing receipts or invoices
Maintaining academic records and issuing certification
Meeting legal and accreditation requirements
Enhancing website functionality and user experience

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data with:

Accrediting bodies (e.g., HWSETA, QCTO) for certification and compliance
Secure third-party payment processors (for handling course fees)
IT service providers and analytics platforms under strict confidentiality

All third-party processors are required to adhere to data protection standards.

4. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

Access your personal information
Correct or update your details
Object to the processing of your data
Request the deletion of unnecessary or outdated data
Lodge a complaint with the Information Regulator of South Africa

5. Data Security

We use appropriate technical and organisational safeguards to protect your data from loss, misuse, unauthorised access, or disclosure. Access to personal data is limited to staff and partners who require it for operational purposes.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and improve the user experience. Cookies are small data files stored on your device that help us:

Analyse how visitors use the site
Remember user preferences
Track website performance

Types of Cookies We May Use:

Essential Cookies: Required for the operation of the website
Performance Cookies: Collect anonymous usage data (e.g., Google Analytics)
Functionality Cookies: Remember your preferences and settings

Managing Cookies:

Most browsers allow you to control cookies through settings. You may disable cookies at any time, though this may affect website functionality.

7. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage users to review their policies independently.

8. Policy Updates

We may revise this Privacy & Cookie Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date. We encourage you to review it periodically.

9. Contact Us

If you have any questions, requests, or concerns regarding your personal information or this policy, you can contact us at:

• Email: info@grovemediconsulting.com or info@gceacademy.com
• Phone: +27 21 001 8195
• Physical Address: Bloubergstrand, Cape Town
• Website: www.GroveMediConsulting.com