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Refund
Policy

Last Updated: June 7, 2025

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This Refund Policy applies to all courses, training programs, digital resources, and consulting services offered by Grove Medi-Consulting and Grove CarerEvolve Academy Pty Ltd ("Company", "We", "Us", or "Our") on www.grovemediconsulting.com.

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General Refund Terms

We are committed to ensuring satisfaction with our services and training. However, due to the nature of educational and digital services, certain conditions apply:

  • Refunds are not guaranteed and will be considered only under specific circumstances, as outlined below.

  • By purchasing any of our services or courses, you agree to the terms of this Refund Policy.

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Refund Eligibility

A refund request may be granted in the following cases:

  1. Duplicate Payment: If you have accidentally been charged more than once.

  2. Service Not Rendered: If we fail to deliver the agreed-upon service due to internal issues.

  3. Cancellation Within Cooling-Off Period: If you request a cancellation within 7 calendar days of purchase and you have not accessed or used the service in any way.

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All refund requests must be made in writing and submitted to info@grovemediconsulting.com.

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Non-Refundable Conditions

Refunds will not be issued in the following cases:

  • If any part of the course, resource, or consultation has already been accessed, downloaded, or attended.

  • If the refund request is made after 7 days of the purchase date.

  • If the participant fails to attend a scheduled session, class, or event without prior notice.

  • For change of mind or perceived lack of benefit.

  • For third-party issues beyond our control (e.g., internet service disruptions).

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Refund Processing

Approved refunds:

  • Will be processed within 14 business days of confirmation.

  • Will be returned via the original method of payment.

  • May incur administrative or processing fees, which will be deducted from the refund amount.

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Cancellations and Transfers

  • Course enrolments may be transferred to another participant or rescheduled to a future date with at least 48 hours notice, subject to availability and approval.

  • Rescheduling is only permitted once per enrollment.

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Policy Amendments

We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

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Contact Us

If you have any questions regarding this Refund Policy, please contact:

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